TERMS & CONDITIONS
Generel information
Welcome to Hanna Englund Ceramics website. These terms and conditions apply to any purchase made from hannaenglundceramics.com. When placing an order, you agree to be bound by the terms and conditions. Please carefully read the terms and conditions before placing your order.
All Hanna Englund Ceramics items are handmade in Hannaβs studio in Rio de Janeiro, Brazil. Each piece is made in small batches, carefully created with precision and personality and one of a kind. By its nature, it is imperfect and unique. Not two pieces are exactly the same and small variations in form, colour and finish will occur between pieces.
All items are food safe and made with non-toxic materials unless stated otherwise, hand washing is recommended to properly care for your piece.
Prices and payments
All prices are indicated in Brazilian real (BRL/R$) tax/VAT is included. Delivery charge or local customs fee, tax and duties are not included.
DELIVERY AND SHIPPING
Shipping
Under normal circumstances orders are packed and shipped out of our Rio studio within 2-4 business days. You will receive an order confirmation once your order is placed and a shipping notification when your order has shipped (or is ready for pickup). Orders ship with SEDEX
We happily ship our products to every corner of the globe directly from our studio in Rio de Janeiro, Brazil. While we understand that shipping costs can seem high, we hope safe delivery of your items is worth the price!
The time between send-off and delivery also varies depending on where you're having the package sent. We appreciate and thank you in advance for your patience.
Worldwide shipping is available to all international destinations. Please contact me if you want a shipping quote for your country. Shipping cost (door to door) is calculated at the check out but you are responsible for any customs obligations and/or import taxes that may apply.
Please ensure you know the import taxes and duty fees from your home country before any purchase as these will be the buyer's responsibility.
The buyer agrees that are responsible for any duty, taxes, and expenses associated with importing products purchased from us when shipping internationally. All taxes and duties are the sole responsibility of the purchaser, these fees are not included in the shipping costs.
All items are securely packaged. We are not responsible for lost or stolen parcels.
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REFUNDS AND EXCHANGES
CARE AND USE
In the unlikely event that an item is damaged during shipping, please send an email directly upon arrival to arrange a refund or replacement.
If you have any further questions or feedback, please send me an email at hannaenglundceramics@gmail.com
If there is a defect or problem with your order please contact us within 5 business days with photos and we will be happy to assist you
Returns and refunds
Return of your purchase may be made within 14 days of receiving a piece purchased directly through hannaenglundceramics.com. If you wish to return a piece, it must be undamaged, unused and clean. Please email hannaenglundceramics@gmail before sending your piece back to confirm you are doing so. You must make sure that the item is properly wrapped when you return it. You carry the risk of the package yourself until it is received by Hanna Englund. The costs associated with the return will be covered by you. The item must be shipped no later than 14 days after you have notified that you wish to cancel your purchase. Your refund will be credited to the same card used to make the original purchase. Private commissions and custom-made pieces cannot be returned or refunded
How do I care for my ceramics?
Treat your ceramic items well and they'll last a life time! To care for your ceramic piece, please hand rinse your pieces, which is more gentle than a dishwasher.
It is very important (and we highly suggest) that you let boiling water settle (stop rolling/bubbling) before pouring it into a tableware item - especially a hand made piece. If the item is very cold to the touch, we also suggest pre-heating it with hot tap water. Pouring boiling water directly into a cool handmade cup, bowl or mug may cause the item / glaze to crack.
We donβt recommend keeping ceramics outside during cold temperatures or placing them into freezers as they may crack or chip. We also don't recommend putting your item through quick temperature changes (ex. pouring hot liquid into a cold mug)
All mugs, bowls, and plates are microwavable.
Are the ceramics food safe?
Yes all cups, bowls and plates are food safe and you can drink hot/cold beverages out of them.
Unglazed porcelain & stoneware surfaces, such as the matte unglazed white areas on our Mini Nude and Mini Bumbum Cups are sometimes susceptible to light stains. Frequent washing can help remove and prevent staining. We suggest hand washing, however, our tableware items can be placed in the dishwasher for the removal of stubborn stains on a mild / low heat setting.
You can also place the item in a bowl of warm water with a detergent tab. Very stubborn stains and spots can sometimes be removed with diluted chlorine and lime remover.
Dark lines in the glaze (usually caused by silverware) can be removed with vienna lime chalk powder or by scrubbing with a sponge and a dish soap + baking soda mixture.
If greasy marks appear on matte surfaces, rub the area with food safe oils, let sit, then clean with soap and water or try scrubbing with a sponge and a dish soap + baking soda mixture.
Are the ceramic vases water-safe to use with real flowers?
Yes, our vases are safe to use with water and fresh flowers. However, stoneware is a semi-porous material, so to prevent sweating and condensation on a surface, please allow the piece to dry out for at least a full day before refilling with water between uses. Stoneware pieces must be handled delicately to ensure that the items remain undamaged. Depending on the surface you intend to place the ceramic piece on, you may wish to use and tray underneath of a vase or attach felt to the bottom of a sculpture. Hanna Englund is not responsible for marks left on surfaces that vessels may leave.