Care and use
How do I care for my ceramics?
Treat your ceramic items well and they'll last a life time! To care for your ceramic piece, please hand rinse your pieces, which is more gentle than a dishwasher.
It is very important (and we highly suggest) that you let boiling water settle (stop rolling/bubbling) before pouring it into a tableware item - especially a hand made piece. If the item is very cold to the touch, we also suggest pre-heating it with hot tap water. Pouring boiling water directly into a cool handmade cup, bowl or mug may cause the item / glaze to crack.
We don’t recommend keeping ceramics outside during cold temperatures or placing them into freezers as they may crack or chip. We also don't recommend putting your item through quick temperature changes (ex. pouring hot liquid into a cold mug)
All mugs, bowls, and plates are microwavable.
Are the ceramics food safe?
Yes all cups, bowls and plates are food safe and you can drink hot/cold beverages out of them.
Unglazed porcelain & stoneware surfaces, such as the matte unglazed white areas on our Mini Nude and Mini Bumbum Cups are sometimes susceptible to light stains. Frequent washing can help remove and prevent staining. We suggest hand washing, however, our tableware items can be placed in the dishwasher for the removal of stubborn stains on a mild / low heat setting.
You can also place the item in a bowl of warm water with a detergent tab. Very stubborn stains and spots can sometimes be removed with diluted chlorine and lime remover.
Dark lines in the glaze (usually caused by silverware) can be removed with vienna lime chalk powder or by scrubbing with a sponge and a dish soap + baking soda mixture.
If greasy marks appear on matte surfaces, rub the area with food safe oils, let sit, then clean with soap and water or try scrubbing with a sponge and a dish soap + baking soda mixture.
Are the ceramic vases water-safe to use with real flowers?
Yes, our vases are safe to use with water and fresh flowers. However, stoneware is a semi-porous material, so to prevent sweating and condensation on a surface, please allow the piece to dry out for at least a full day before refilling with water between uses. Stoneware pieces must be handled delicately to ensure that the items remain undamaged. Depending on the surface you intend to place the ceramic piece on, you may wish to use and tray underneath of a vase or attach felt to the bottom of a sculpture. Hanna Englund is not responsible for marks left on surfaces that vessels may leave.
General
Where are you located?
Our studio and shop is located in Santa Teresa, Rio de Janeiro. Studio visits by appointment only.
The item I want is sold out, will you be making more?
We cannot guarantee that a sold out item will be restocked, but please feel free to email hannaenglundceramics@gmail.com to inquire about future pre-orders or restocks.
Also, if you sign up on the waiting list on the website, you will receive email updates regarding restocks.
Do you offer wholesale?
Thank you so much for the interest in stocking Hanna Englund Ceramics! We are happy to announce that we are currently taking on a small number of select wholesale orders. Please email us at hannaenglundceramics.com for more information.
Orders
Do you offer local pick up in Santa Teresa, Rio de Janerio?
Yes, Just add in the discount code STUDIOPICKUP during checkout, and the shipping cost will be waived. We will email you at the email address provided with details regarding studio pick up once it is ready.
Can I change/edit my order after placing it?
If you email hannaenglundceramics@gmail.com immediately, we can usually edit your order in time before shipping it out. If we don’t receive your email in time before sending it out, we are not liable for sending out the originally ordered item.
I received a broken/cracked item in my order upon receiving, how should I proceed?
We pack every piece with extreme care, but breakages can still occur during transit, although it is rare. If you receive a broken/cracked item, email hannaenglundceramics@gmail.com within 24 hours of receiving the package with attached evidence photos, so that we can produce a replacement for you and start a claim.
When will my order be fulfilled?
We aim to fulfill your order within 1-4 business days after the order was placed.
Shipping
How can I track my order?
Once your order ships from our studio, you should receive an email with tracking information. If you did not receive a shipping confirmation email within 5 business days after placing your order, please contact hannaenglundceramics@gmail.com
Which delivery service do you use?
Brazilian courier service, SEDEX.
Shipping fragile, heavy ceramics requires extra protective packing materials, along with a larger box. The cost of shipping is generated based on destination, box size, and total weight of the package.
Will I have to pay duties or taxes on top of my order?
Our company is located in Brazil, so you may have to pay duties or taxes depending on where you live. We are not liable for these charges and they cannot be reimbursed by Hanna Englund Ceramics.
My package says “delivered” but I haven’t received it yet?
There are a few steps that you can take to try and determine where your package is:
Contact your local postal service, and ask to speak to someone directly. They may have more information on where it was left.
Did one of your neighbours accidentally collect your package?
Is your mail area secure? Are packages left unattended where you live?
If you have done the above steps without success, please contact us at hannaenglundceramics@gmail.com